At Lion Heartlanders, we pride ourselves on creating unforgettable educational experiences for our clients. As a dynamic travel agency, we specialize in crafting personalized tours and adventures tailored to the unique preferences of each client. We are passionate about inspiring locals to embrace and cherish the beauty, culture, and heritage of our country and dedicated to providing exceptional service at every step of the journey.
We are seeking a motivated and customer-focused Sales Executive to join our sales team. The ideal candidate will have a passion for educational tours, excellent communication skills, and a strong drive to achieve sales targets. As a Sales & Customer Relations Executive, you will play a key role in handling sales enquiries, booking tours, and providing exceptional service to our clients. Join us if you enjoy interacting with people and are looking to challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic!
Responsibilities:
- Handling of sales enquiries, tour bookings, customizations, and amendments
- Prepare sales quotations, tour proposals and itineraries for customers
- Assisting with sales outreach, cold calling, EDMs etc.
- Generate leads, reach out to potential clients, pitch and close sales
- Coordinating with Ops team in relation to sales matters
- Assist in operational procedures i.e customization of tours, tour logistics and on the ground management
- Data entry to ensure all sales records, databases are up to date
- Assist in post-sales work which includes following up with client experience, getting reviews
- Liaising with clients, vendors, and suppliers on behalf of managers
- Communicate and liaise with finance team with regards to invoices and payments
- Work with internal and marketing teams to achieve company strategic objectives and goals
Requirements:
- Sales experience, preferably in the travel industry
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Ability to work effectively in a fast-paced, dynamic environment.
- Proficiency CRM software is a plus
- A passion for the country and culture
