Job Responsibilities
- Provide day-to-day IT support and services to our members for various IT requests.
- Provide reliable and customer orientated IT client services (user help desk, desktop/laptop, MS office, mobile phones, e-mail, printer - including software and hardware) in close alignment with the company.
- Install, upgrade, support and troubleshoot for computer software / hardware and any other authorised equipment.
- Operate and troubleshoot for audio and video equipment and act as the main AV support for any events and meetings.
- Managing of IT Assets, software licenses.
- Works with vendor support contacts to resolve technical issues within the desktop environment.
- Ensure on call support for critical IT services work with relevant resolver group.
- Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.
- Other adhoc duties assigned by supervisor.
Job Requirements
- Bachelor Degree or above in IT related field.
- Minimum 3 years relevant experience in IT Support / technical support.
- Good technical skills in windows based client environments with the respected support tools (remote desktop).
- Experience on MS365 Online Application support - include Office, OneDrive, Outlook, SharePoint, Teams and Modern authentication.
- Good team player with good interpersonal and communication skills
