Job Description
- Manage customer complaints & implement effective corrective/preventive actions to eliminate re-occurrence of complaints
- Perform initial failure analysis on customer-returned samples
- Act as a key driver to closely work with the Production and other functional team, so as to provide timely 8D-resolution to close complaints within set time frame
- Verify the effectiveness of the solution and drive continuous improvement initiatives to achieve set objectives
- Organize, and prepare within functions of the organization for the customer audit. Follow up on the audit findings and ensure timely closure of the corrective and preventive actions
- Visit customer site for field investigation and gather information for determining the cause of the problem
- Provide periodic reports to Module Customer
- Support the third party audit (CQM, CB /ISO audit)
- Assist Quality-EHS Manager to respond to customer on other request from customer eg. Customer visit, customer audit
Requirements
- Degree in Mechanical / Manufacturing Engineering or equivalent
- Demonstrated leadership as a change agent in driving improvement initiatives, & implement effective corrective/preventive actions
- Strong oral, written, influential communication and presentation skills
- Must be able to interact effectively with all internal departments and representatives
- Action-oriented and possesses strong problem-solving abilities, interpersonal & communication skills, influencing-skills to work with suppliers/customers as well as internal teams
- Familiar with 7 QC tools, statistical analytical tools
- Good interpersonal skills and closed-loop thinking
- Highly motivated & independent individual that can integrate & participate in a team environment
- Good process knowledge in the smartcard, semiconductor back end process is an advantage
- Certified Six Sigma Champion, Black/Green-belt with extensive experience in leading improvement projects would be an advantage
- Minimum 5-years’ relevant work experience in QA functions and handle customer quality-complaints and quality assurance audit
