Job Responsibilities
- Perform Means-testing (MT) for Healthcare scheme such as MediShield Life (MSHL) premium subsidies, Additional Premium Support (APS) applications, Interim Disability Assistance Programme for the Elderly (IDAPE), Community Health Assist Scheme (CHAS) and Household means-testing (HHMT)
- Independently apply the guidelines for the various scheme to evaluate the varied application scenarios and follow up with applicants on escalated issues to ensure that the SOPs/timelines are adhered to in order to meet the service standards.
- Co-ordinate with team mates and liaise with partners to project manage on the timeline and deliveries of the health assist cards, notification for renewal of MT application and MT collaterals.
- Liaise with members of public and/or healthcare service providers to clarify and ascertain their applications are in order, resolve problems/issues that arises, including advising members of public and/or healthcare service providers on further actions/documents required from their end in order to evaluate and approve the applications according to the scheme’s criteria, guidelines and regulations and where required establish the case for approval at higher level.
- Undertake critical roles to ensure the proper communication of the outcome of applications (i.e. approval, rejection, incomplete) to members of public and/or healthcare service providers within the policy guidelines and service level, including explaining rational of policy position taken and basis of outcome of applications, replacement of CHAS cards, the secure storage of documents with vendors and others as identified from time to time.
- Perform secretariat duties for divisional and external meetings.
- Multi-task and handle ad-hoc assignments, including user acceptance testing and system checking.
Key attributes and competencies:
- Excellent verbal, written, communication and interpersonal skills
- Meticulous, helpful, collaborative and possess strong process orientation
- Good analytical and organizational skills. Able to analyze and breakdown tasks systematically in order to deliver a desired outcome
- Ability to work independently while handling multiple tasks
- Proficient in more than one language/dialect (in order to coordinate with other language/dialect speaking members of public and/or healthcare service providers to clarify and ascertain their applications are in order, resolve problems/issues that arises, including advising members of public and/or healthcare service providers.)
- Proficient in MS Word and Excel
Experience:
- Degree holder in any field. Candidates with relevant working experience in managing grant applications and related areas, e.g. approval of loans applications, approval of student admission applications will be an added advantage.
- Entry level candidates are welcome to apply.
