- Responsibilities:• Provide Level 2 Support for Treasury and Market’s eFX Application
• Responsible for stability of production environments ensuring application and all interfaces have maximum availability.
• Collaborate closely with other internal technical teams/business users in investigating, testing and implementing Application fix
• Follow escalation procedures during outages
• Responsible for handling Change Management, raising Change Request and scheduling for the implementation of fixes and enhancements.
• Act as a facilitator and coordinate between various teams like Infrastructure, Level 1, Application vendor to resolve complex issues and outages
• Ensure all new deployments have correct documentation and training
• Ensure accurate and timely incident and problem logging
• Track incidents and provide regular updates to users on request status and progress
• Perform Root Cause Analysis and Regular Reporting to identify areas for review for improvement
• Write Unix scripts and suggest automation to improve efficiency/effectiveness of support team - Mandatory Skills Description:• 5+ years Application Support experience for eFX application will be highly considered.
• Has working experience on Banking/Foreign Exchange applications.
• Has experience working with ECNs and Liquidity Providers.
• Familiar with Oracle, MariaDB, KAFKA, Openshift, MQ, CD, Jenkins, BitBucket
• Have exposure working with Network and Firewall team.
• Familiar with FIX Protocol.
• Possess experience and proficiency in UNIX Shell/Perl Scripting
• Knowledgeable on Java, HTML and JavaScripting.
• Sound knowledge of Financial Markets products
• Effective communicator, with the ability to communicate with business/users
• Independent, proactive and demonstrate 'can-do' mentality
• Strong team player
• Ability to work under pressure and deliver excellent results
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