Tech support role that is strictly 3-5 months contract handling L1 and L2 responsibilities. Immediate availability is preferred. This opportunity involves handling both L1 and L2 responsibilities, making an immediate impact with solid experience in SCCM.
Job Description
- Demonstrated proficiency in SCCM is a prerequisite, encompassing expertise in software and patch deployment.
- A robust understanding and hands-on experience in supporting workstations, Windows operating systems (specifically Win10), Windows-based applications, and Microsoft O365 are essential.
- Address the evolving needs of our mobile and in-office workforce by resolving issues related to network connectivity, hardware failures, and software usage.
- Proficiently troubleshoot and image workstations, printers, and corporate mobile devices.
- Effectively document, monitor, and track client incidents and requests within the ticketing system, preferably utilizing HPSM.
- Skillfully set client expectations during the ticketing process, ensuring the timely execution of all requests and services in alignment with business service level agreements.
- Stay informed and updated on core hardware standards, applications, and emerging technologies to provide precise and technically accurate solutions to clients.
- Deliver exceptional client service through a blend of effective communication and troubleshooting skills, addressing client issues and fulfilling requests via both remote sessions and on-site support.
- Standard office hours, flexibility is required on alternate weeks
Job requirements
- Strong SCCM Knowledge
- Good experience with M365
Add-on that are beneficial
- Knowledge in VMWare administration
- Knowledge in Netbackup
- Knowledge in Database (Sybase/Oracle/SQL)
- Knowledge in Unix
Interested applicants, please email your resume to Andre Chua Jing Ming
Email: [email protected]
CEI Reg No: R1989053
EA Licence No: 99C4599
Recruit Express Pte Ltd
