Vantage Automotive Limited is a proud member of the Sime Darby Motors Group, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our diverse expertise to guarantee customer satisfaction.
Job Description
- Attend to the needs of internal/external customers professionally and timely such that the customer's vehicle turnaround time is kept within the guideline.
- Quality check and provide professional recommendations for appropriate repairs, body & paint works or servicing, ensure works are done according to manufacturer standards & guidelines.
- Supervising and managing the day-to-day operations within the workshop, ensuring efficiency and productivity in the tasks performed.
- Ensuring compliance with health and safety regulations within the workshop, providing a safe working environment for all employees and visitors.
- Assist Immediate Superior in handling 1st level of complaint cases, meet up with customers, generating and assist inventory management, backorder, tools and workshop equipment, WIP, MTD, Monthly Contribution reports for ASM’s analysis and action plans.
- Handling customer inquiries, and complaints, and ensuring a high level of service quality is maintained. This might involve interacting with clients to understand their needs and address any concerns or issues.
- Perform functional role to support the QL customer service team during peak periods or manpower shortage situations.
- Work closely with Immediate Superior to look into service gaps/areas for continuous improvement and assist in the implementation of countermeasures and evaluation plans on service gaps.
- Working with other departments, such as sales, marketing, and product development, to ensure seamless service delivery and address any interdepartmental issues affecting service operations.
- Monitoring key performance indicators (KPIs) to assess the performance of workshop/service operations and making adjustments as needed to improve efficiency and effectiveness.
- Any ad-hoc tasks assigned by Immediate Superior e.g., liaising with vendors, contractors and discussion with Business Development to launch aftersales promotion activities, etc.
- Prepare necessary reports when required.
Requirements
- Diploma in Mechanical Engineering or equivalent.
- Class 3 Driving License preferred
- Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.
- Proactive and independent with positive attitude.
- Strong customer service mindset
Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.
