Content Fulfilment Executive (1 year contract, renewable/convertible)

Job Purpose

To support the fulfilment of content, metadata and artwork across Content Licensing, Branded Services (Linear and Digital) and Operations workstreams across the Asia business

Key Responsibilities & Accountabilities

• Supports the content fulfilment and asset delivery requirements for:

1. Content Licensing:Supply and delivery of content and assets (longform, short-form, artwork, scripts, metadata, etc) to partners based in Hong Kong and Taiwan
2. Branded Services: Our portfolio of channels (BBC Earth, BBC Lifestyle, BBC First, BBC Brit & CBeebies), BBC Player and partner VOD services

• Day to day responsibilities include:

1. Content fulfilment and localisation: Work with partners and vendors to ensure materials are supplied to the required specifications and delivered on time. Be a key point of contact for all material enquiries.
2. Metadata: Maintain the monthly EPG & affiliate VOD metadata in a timely and accurate manner. This metadata supports both internal end-to-end processes, and external customer facing platforms such as our portfolio of channels (BBC Earth, BBC Lifestyle, BBC First, BBC Brit & CBeebies) on partner VOD services.
3. Artwork: Manage digital artwork workflow for both internal and external platforms including for the regional creative teams
4. Issue resolution: Communicate issues and escalate to Content Operations Manager and regional leadership if required. Support resolution of issues (delays, issues or rejections).

• Continuous Improvement:

1. Identify opportunities to simplify and standardize processes
2. Work closely with senior operations and commercial teams to support process improvements across the region in fulfilment workflows.
3. Support global operations projects including procurement, playout workflow changes and other global initiatives when necessary.

Knowledge, skills, training and experience

• Excellent organisational skills; close attention to detail and a high level of accuracy.
• Able to react to changes in priorities by reorganising work to meet deadlines and targets.
• Ability to build relationships at all levels of the organisation, both internally and externally. Excellent interpersonal & verbal and written communication skills.
• Have a creative eye for details and provide solutions through creative problem-solving.
• Proficiency in Microsoft office software (Word, Excel) is required.
• Experience in the television broadcast industry or within digital media distribution and platforms preferred.
• Good command of written and spoken English. Good command of written and spoken Mandarin is a plus but not necessary

Job Impact

Decision making and Scope

• Prioritise different tasks supporting different business areas based on understanding of the commercial and strategic priorities
• While the position has no direct budget responsibility, this role supports the fulfilment of regional revenue so a commercial awareness and understanding of the teams’ strategic importance is vital.

Strategic impact/Influence

• Work with the senior operational team to execute strategies in key areas of responsibility.
• Supports regional teams with differing deadlines and potentially high volumes of requests, especially during peak periods in the calendar year, which are time / business critical.

Reporting structure

This role will report directly into the Content Operations Manager (Singapore). The role requires (daily) contact with internal colleagues based in Singapore, London and across Asia by phone and email. Works closely with, and provides direction on, operational matters to a variety of contacts including Operations teams, Branded Services teams and external stakeholders - including affiliates and vendors.