Company Overview
Mummys Market is the leading organisation in the parenting sector and the market leader of Southeast Asia’s largest baby fairs. Across seven baby fairs held annually, Mummys Market attracts 800,000 visitors, with $100 million worth of products and over a thousand brands in participation.
Mummys Market serves, engages, and educates 90% of the local parents' population in Singapore, from the onset of pregnancy and beyond. Within the baby fairs, 80% of the total baby products' distributors participate in our fairs, with clients ranging from SMEs to MNCs, including Nestle, Friesland Campina, Procter & Gamble, Unilever, NTUC Fairprice, Dairy Farm Group, Glaxosmithkline, Sony, hospitals and government agencies.
2020 is a transformation year for Mummys Market. With data in the heart of our business, we are taking the market by storm with O2O strategies, while developing and capitalising on technologies to power our growth. Therefore, we are looking for talents to join us on the journey of transforming our business to the next level!
Job Description:
We are looking for a professional and customer service-oriented store manager to oversee daily operations at our store. The incumbent will supervise the operational and organizational standards of the store, duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies.
Lastly, he or she must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, he or she should also demonstrate outstanding leadership and interpersonal skills.
Job Responsibilities:
- Overseeing pricing and stock control, and managing deliveries
- Motivate the sales team to meet sales objectives by training and mentoring staff
- Create business strategies to attract new customers, expand store traffic, and enhance profitability
- Ensure store compliance with health and safety regulations
- Develop and arrange promotional material and in-store displays
- Prepare detailed reports on buying trends, customer requirements, and profits
- Build and maintain a healthy working relationship with stakeholders and vendors
- Respond to customer complaints and concerns in a professional manner
- Deliver excellent service to ensure high levels of customer satisfaction
- Undertake store administration duties such as managing store budgets and updating financial records
- Liaising with HQ from time to time
Job Requirements:
· Diploma or equivalent qualification.
· A minimum of 5 years’ experience working in a retail environment, ideally in a managerial role.
· Strong leadership and customer management abilities.
· Customer service-oriented with in-depth knowledge of basic business management processes.
· Excellent communication and interpersonal skills.
