Key Responsibilities
Application Testing and Test Case Management:
- Create and maintain detailed test plans and test cases based on application requirements and user stories.
- Conduct thorough functional testing of the smart home application.
- Perform compatibility testing on various devices and platforms.
- Collaborate with the development team to ensure proper resolution of identified issues and verify bug fixes.
UI/UX Review:
- Evaluate the user interface (UI) and user experience (UX) of the application.
- Provide feedback and recommendations to enhance the overall UI/UX design.
- Work with the design team to implement UI/UX improvements.
Application Improvement:
- Collaborate with the development team to identify areas for application improvement.
- Assist in conducting usability testing and gathering user feedback.
- Document and report software bugs and issues for resolution.
Data Analytics:
- Collect and analyze user data to gain insights into application usage and performance.
- Assist in developing and maintaining data dashboards and reports.
- Contribute to data-driven decision-making processes to improve the application.
Operational Support:
- Monitor the application's operational performance and availability.
- Assist in identifying and resolving operational issues and disruptions.
- Collaborate with the IT and infrastructure teams to ensure seamless application operations.
Customer Support:
- Respond to customer inquiries, requests, and issues related to the application via email, chat, or phone.
- Provide clear and meticulous solutions to customer problems.
- Escalate complex issues to the appropriate team members when necessary.
User Training:
- Assist in creating user guides and tutorials for the application.
- Conduct training sessions for new users to ensure they can effectively use the application.
Documentation and Reporting:
- Maintain comprehensive records of customer interactions and resolutions.
- Prepare regular reports on common customer issues, operational status, and suggest improvements.
Ad Hoc Tasks:
- Handle various ad hoc tasks and projects as assigned by the team or management.
- Adapt to new challenges and contribute to the overall success of the department.
- Currently pursuing or recently completed a degree in Computer Science, Information Technology, Data Science, or a related field.
- Strong interest in software development, data analytics, operational support, user experience, customer support, quality assurance, and UI/UX design.
- Familiarity with testing methodologies and tools
- Meticulous attention to detail in problem-solving, testing, and UI/UX evaluation.
- Effective communication skills, both written and verbal.
- Ability to work well in a collaborative team environment.
- Eagerness to learn and adapt in a fast-paced, dynamic work environment
What We Offer:
- Valuable hands-on experience in a startup environment
- Collaborative and dynamic work culture
- Opportunity to make a meaningful impact on the company
- Potential for future employment opportunities
