The Senior Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale of Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service, and welcomed in a genuine warm way at all times.
- Able to assist the Duty Manager to ensure smooth operations at the front office at all times.
- Assist the Duty Manager in reviewing the staffing roster at the commencement of the shift to ensure the best deployment for maximum efficiency.
- Able to assist the Guest Service Executive in resolving any operational issues.
- Able to assist the Duty Manager in controlling room inventory. Managed allocations according to hotel directives. Plan room allocation and prepare arrivals, bearing in mind any special requests.
- Coordinating with housekeeping daily to ensure rooms are cleaned on time, departures are checked out timely and VIP arrivals are checked.
- Update PMS (Opera) and be able to use the program as an expert for the Front Office area. Able to train others to do so too.
- Promote, develop, and maintain strong working relations, ensuring that your shift/team runs smoothly and guests are greeted professionally, in a Heartist manner.
- Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
- Monitor performance standards, reporting issues/concerns as needed.
- Able to assist the Duty Manager in handling guests’ requests and complaints.
- Able to train all existing and new team members.
- Able to assist the ALL Star & in general be a Loyalty Ambassador who consistently promotes our Loyalty programs (Accor Live Limitless & ALL Plus).
- Able to assist the Assistant/Front Office Manager in monitoring and checking on retro-claims.
- Strive to implement the Accor Vision and demonstrate active use of the Accor Values.
