Client Administration

· Acts as a link between Victor Buck Services, the clients and the providers

· Communicates pro-actively towards the clients on production status and events

· Makes sure clients’ stock of stationary is sufficient and up to date when relevant

· Ensure jobs are closed for invoicing in a timely and accurately manner end of the month

· Ensures cover for colleagues when absent

· Keeps abreast of Victor Buck’ services and products

· Ensures that KPIs are followed on a daily basis

Procedures

· Writes and updates procedures regarding Client Services, Operations, Invoicing, Vendors, IT and other

work related matters

· Respects procedures & policies at all times

Reporting

· Performs reporting for several purposes (invoicing, KPI etc.)

· Ensures job docket’s accurate and timely information

· Raises tickets in relation to production matters and monitors progress

Production Related

· Ensure that all the correct print files are well received in SFTP

· Process the jobs and generate checklists

· Files and checklists to be send to Production timely within specific cutoff times

· Daily lodgment to tally with daily job confirmations

· Ensure sufficient stationery for processing the jobs through inventory and stamp management

· Retrieve the lodgment confirmation from Production for verifying all jobs are lodged

· Obtaining stationery quotations from vendors

· Arranging for couriers for deliveries and lodgments

· Required to do mail merge for processing ad hoc jobs

· Weekly review checklist with production supervisor

Invoicing

· Validating checklists against the jobs processed in ERP

· Preparation of monthly excels for month end invoicing

· Entering information/ data (such as print and barcodes) to be invoiced to clients

· Checking invoicing file for accuracies and highlight errors if any

· Generating Invoices to be send to clients

· Tabulating the invoices sent by vendors

· Reconciliations of payments at month end

· Creation of sales orders in ERP on a daily basis and compile for monthly invoicing

Miscellaneous

· Assist in office and pantry orders

· Place business cards order

· Handling return mail or rejected (uncontactable / undeliverable) shipments

Competencies required

· Client centric at all times

· Fluent in spoken and written English and Chinese/Malay, a 3rd language being an asset

· Attention to details

· Time management and organization skills

· Listening skills

· High level communication and interpersonal skills between clients, staff and management

· Team player with ability to work with minimal supervision

· Knowledge of Excel and Word are required