Experience in cloud operations, troubleshooting, and incident resolution
• Knowledge of Azure/AWS and its services
• Familiarity with Tanium platform and its modules
• Ability to work with principal vendor counterpart on operative issues • Bachelor’s degree in computer science, information technology, or a related field
• ITIL foundation certified
• Azure administrator associate or expert level certification
• 3+ years of experience in providing IT support to customers, preferably in a government or public sector setting
• Familiarity with various IT products and services, such as Windows 11, MacOS, Intune, Tanium, Cloudflare
• Knowledge of the Singapore Government Tech Stack (SGTS) and its components
• Proficiency in various IT software and hardware, and network security practices
• Ability to diagnose and resolve technical issues using various tools and methods
• Excellent communication, interpersonal, and customer service skills • Ability to work independently and collaboratively in a fast-paced and dynamic environment
• Ability to prioritize and manage multiple tasks and deadlines
• Willingness to learn new skills and technologies
