JOB PURPOSE
To oversee and provide support on the Organisation’s IT infrastructure and information systems.
PRINCIPAL ACCOUNTABILITIES
1. Operations / IT Support
- Provide 1st and/or 2nd level support to all users.
- Assist in setup, configuration, maintenance, troubleshooting and resolving technical hardware, network and system (Including but not limited to Printers, Local Servers, CCTV, Door Access, Firewall Router, Computer, Smartphone & in-house operation program)
- Assist in system accounts administration, ensuring proper recording of IT hardware assets distribution and purchase.
- Manage IT Assets, software licenses, domain renewal and on-boarding/off-boarding
- Operate and troubleshoot for audio and video equipment and act as the main AV support for any events and meetings
- Assist IT Head in system analysis, database design and process design to develop solutions for fulfilling business requirements.
- Ensure proper security system setup and maintenance to protect data accuracy.
- Conduct individual or group training sessions regarding in-house application and related tools for internal employees
- Additional duties as assigned
2. Administration
- Develop, review and implement administrative policies and standard operating procedures.
- Upkeep of office equipment and subsequent housekeeping of maintenance for all IT assets and equipment.
- Oversee routine maintenance tasks, schedules, performance measures, and analysis, inventory & asset tracking.
Any Other Duties
- Participate in the development of the department/division’s strategic goals and direction; set aggressive and relevant goals for the development of these functions.
- Undertake any other duties as assigned.
REQUIREMENTS:
- Diploma/ Degree Holder in the related field.
- At least 3 years of relevant working experience
- Good interpersonal skills, excellent communication skills, both verbal and written, hunger to learn and explore.
- Good organizational and administrative skills.
- Product knowledge of Windows server, Active Directory, Domain Controller, Google Workspace, Mimecast
- Occasional travelling might be required
- Self-motivated and can work with minimum supervision
- Knowledge of AWS preferred
