Responsibilities:
- Coordinate and oversee engineering projects, ensuring timely completion and adherence to quality standards.
- Manage day-to-day call centre operations control, optimizing efficiency and minimizing downtime.
- Collaborate with cross-functional teams to develop and implement operational strategies.
- Monitor and analyze key performance indicators to identify areas for improvement.
- Develop and maintain standard operating procedures (SOPs) for engineering and operational processes.
- Provide technical support and guidance to engineering and operations teams.
- Conduct regular audits to assess the effectiveness of operational processes and identify areas for enhancement.
- Collaborate with vendors and suppliers to ensure the availability of necessary resources.
- Evaluate and recommend new technologies or methodologies to improve operations.
Requirements:
- Diploma in mechanical engineering or a related field.
- Proven experience in engineering project management and call centre operations control.
- Strong knowledge of relevant industry regulations and safety standards.
- Excellent communication and interpersonal skills for effective team collaboration.
- Analytical mindset with the ability to identify and solve complex problems.
- Proficient in project management tools and software.
- Ability to adapt to changing priorities and work in a fast-paced environment.
- Detail-oriented with a focus on quality and continuous improvement.
- Strong organizational skills to manage multiple projects simultaneously.
