Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a Premier Direct Service Associate.
Principal Responsibilities
- Manning the PBC-International mailbox & assign out client’s email/queries that has been received based on a round robin basis for clients under the Team Managed portfolios of PBC-International
- Updating and maintaining the registry of Round Robin assignment as well as the sales/referral registry
- To filter and ensure the inbound emails are routed accurately; to re-route to the correct stakeholders when required
- Prioritize workload to closely meet cut-off times and deadlines
- To conduct proactive clean-up maintenance for cross-tagged and mis-tagged client based on country of residency
- To assist PBC to check on the outstanding requirement for SPI U-turn cases via the CRT cases
- To assist PBC in checking & retrieval of statement via OnDemand/ICN
- To assist with DBQ involving Offshore Personal Banking clients
- To advice and assist with bereavement related request involving Offshore Personal Banking clients
- Protect the Bank’s interest in risk and fraud and ensure operational efficiency by adhering to HSBC internal control standards, including internal and external audit points together with any issues raised by external regulators
- Ensure strict adherence to the bank’s operational guidelines and compliance requirement
Qualifications
- Holder of GCE O Levels with at least 2 years of experience
- Proficient in Microsoft excel
- Excellent oral, written, and interpersonal communication skills
- Excellent problem solving skills and attention to detail
- Ability to adapt in a dynamic and fast paced environment
- Ability to work well within a team and take the initiative to work independently when required
- Sense of urgency and ability to take on tasks and manage them alone with excellence
- Proficient in English and local language
To be considered for this role, the relevant rights to work in Singapore is required.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JT5l&src=DM-21153
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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