Duties and Responsibilities
- Provide first level end user support including troubleshooting, escalation of issues to vendors for quick resolution, applying upgrade/patches to computer systems installation and upgrade of computer application software, regular IT reviews, etc.
- Monitor and respond quickly and effectively to requests received directly from users.
- Provide a timely support to users with desktop related issues (both hardware and software).
- Install, configure, administer & maintain IT equipment (desktops, laptops, printers and network peripherals).
- Perform basic network LAN switching troubleshooting.
- Provide proper escalation for unresolvable issues to Senior IT Executive.
- Updating of documentation of systems and manual standard operating procedures.
- Ensure compliance with IT security standards, policies and procedures.
- Any other duties as assigned.
Job Requirements
- Minimum 2 years of relevant working experience
- Fresh graduates with relevant studies and certifications are encouraged to apply.
- Foundation knowledge in managing Window Servers.
- Profound experience in network management and help desk support.
- Good practical experience of managing IT systems and applications, troubleshooting and mitigating issues.
- Foundation knowledge of TCP/IP protocols and LAN/WAN configuration.
- Strong communication and interpersonal skills.
- Strong organizational and coordination abilities with close attention to detail
- Additional certification (ITIL v3/4, CompTIA Network+٫ CompTIA Security+ etc.) will be an advantage.
**Disclaimer:
Only shortlisted candidates will be notified.
