Job Responsibilities
- An EXCOM member reporting to the General Manager.
- Responsible for the performance of the Front Office, Reservations and Housekeeping in line with the Annual Business Plan and Budget.
- Closely work with the Executive Housekeeper to ensure rooms cleaning and public area standards are met periodically.
- Coordinate with the Engineering and Security Department on hotel operations relating to guest services.
- Work closely with the F&B Division to ensure standards are met.
- Ensure that the online Guest Reputation Management System are consistently delivered and met.
- Ensure that each team projects a warm, professional and welcoming image and service level.
- Ensure Lead and engage with the Line Managers to drive and maximize revenues and profits with excellent customer service and engagement.
- Builds staff motivation and morale by empowering, training and coaching timely to improve operational and service capabilities.
- Monitor all costs and recommend measures to control them.
- Aware of current and future impacts on the business and plans hotel business strategy.
- Seek constant innovative ways to improve business operations and revenue.
- Strives to ensure and establish good rapport with guests maintain good customer relationships and handle all guest complaints, requests and inquiries of Front Office and Housekeeping service.
- Manage staff overall development and well-being.
- Work closely with Talent & Culture on talent management and succession planning etc.
- Ensure the departments adhere to the relevant SOPs, including Corporate Governance.
- Undertakes any other duties as may be assigned by the General Manager.
Job Requirements
- Has at least 3 years of similar experience in Hotel.
- Self-driven, excellent communication, organisational and leadership skills.
- Demonstrate ability to handle complaints and challenges professionally.
- Strong business and financial acumen to drive revenue.
- Strong in analytical and problem-solving skillset.
- Good computer literacy skills
**We regret to inform that only shortlisted candidates would be notified. **
