COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- Accounts Receivable
- Generate customer invoices, credit/debit note and posting entries in the eTeams.
- Monitor customer account details for non-payments, delayed payments and other irregularities against assigned credit limit/term.
- Involve in the billing settlement and reconciliation for the invoices.
- Investigate billing discrepancies and implement corrective actions.
- Highlight potential debt recovery issues and suggest solutions to recover debts including legal proceedings.
- Mediate and resolve invoice disputes.
- Maintaining accounts receivable files and records.
- Work closely with internal stakeholders in monitoring collections and resolving customer payment issues with regular meetings or discussions.
- Reporting
- Reconciliation and analysis of aging report.
- Analyze customers payment performance and check for potential credit risks to mitigate potential payment defaults.
- Process and Systems Improvement
- Ensure proper documentation of new operational processes and workflows.
- Implement continuous improvement initiatives to streamline existing credit control processes and improve efficiencies through a better utilization of automated systems.
- Zendesk support
- Ensure timely response to queries received from Zendesk platform.
- Other duties
- Any ad hoc duties assigned.
- Diploma holder with at least 3 years of relevant work experience.
- Previous relevant work experience in education sector will be advantageous, specifically Billing management, Accounts Receivable, Accounts Payable and Office Administration.
- Experience with handling SkillsFuture claims and refunds for participants will be advantageous.
- Experience with process improvement projects.
- Advanced user of Microsoft Office suite, especially Excel.
- Demonstrated ability to create reports and interpret data with both in-house application systems and SAP systems.
- Strong organisational skills; is meticulous and has an eye for detail.
- Adaptable and flexible; able to work under pressure and multi-task.
- Has a service mindset, good communication and interpersonal skills
- Team player who can work independently and collaboratively with others.
https://academy.smu.edu.sg/overview
OTHER INFORMATION#LI-LK1
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
