We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.
The Assurance Risk & Quality teams have a major role in ensuring that the Assurance professionals in PwC provide the highest quality professional services and are seen by our clients as trusted advisors.
To deliver services in an effective and efficient manner that meets the expectations of our clients and other stakeholders, the PwC network has established the Quality Management for Service Excellence (QMSE) framework which introduces an overall quality objective for the Assurance practise that is supported by a series of underlying quality management objectives.
Our system of quality management must be designed and operated so that these objectives are achieved with reasonable assurance. The achievement of these objectives is supported by a quality management process established by our firm and Assurance leadership, business process owners, and partners and staff.
As a project manager of this team, you are responsible to support in planning and overseeing the implementation of QMSE framework to the system of quality management.
Key responsibilities:
- Manage the design and implementation of QMSE framework
- Provide guidance and support to the business process owners and relevant stakeholders
- Develop templates to ensure consistency of documentation
- Manage QMSE Aura file
- Update documentation relating to QMSE
- Work with the QMSE testing team
- Monitor progress and ensure timelines are met
- Attend and participate in global calls and meetings
- Liaise with global on QMSE related matters
- Manage network review and regulator inspections
- Provide updates and report on a regular basis to Territory Senior Partner, Territory Assurance Leader, R&Q leader, QMSE implementation leader and relevant stakeholders
Key requirements:
- Possesses a high level of resilience and positive work attitude
- Has strong attention to detail
- Has excellent project management skills
- Has strong people-orientated mindset
- Possesses the confidence and maturity to deal with all levels of staff
- Has a willingness to learn and deliver timely and quality results
- Is an excellent team player
