Job Description:
- Strong experience in IT service Management and support operation management.
- Strong experience oversight or managing outsource / offshore support service delivery structure and operations.
- Strong experience with ITSM processes across Incident, Problem, Change and Release Management.
- Strong experience in ServiceNow or other workflow / request management tools.
- Strong experience / proficient with end-to-end Technology spectrum (apps and infrastructure), including common infrastructure (cloud or on-prem) and associated control / monitoring tools.
- Good understanding of application control / monitoring tools.
- Proficient with MAS TRM, Outsourcing and TVRA requirement.
- Good to understand MAS guidelines and banking act.
- Proficient with regional central banks governance requirement is preferred
