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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Senior / Customer Service Associate, Group Contact Centre - EL
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Senior / Customer Service Associate, Group Contact Centre - EL

Bgc Group Pte. Ltd.

Bgc Group Pte. Ltd. company logo

Job Description

  • Deliver excellent customer service to callers by understanding caller's needs
  • Provide timely, accurate and appropriate information and assistance to address caller's enquiries
  • Book or reschedule appointments based on caller's request
  • Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
  • Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Requirements

  • Minimum Diploma in any discipline. (Fresh graduates are welcomed)
  • Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
  • Able to communicate fluently in English and Mother Tongue
  • Able to read and write fluently in English
  • Pleasant and cheerful personality with good interpersonal skills
  • Able to adapt to fast pace working environment
  • Computer literate and good typing skills
  • Able to multi-task and work under a stressful environment
  • Willing to work on rotating shifts, including PHs and weekend

Others

  • 3 shifts
  • Multiple locations: Jurong East & Choa Chu Kang
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