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Jobs in Singapore   »   Jobs in Singapore   »   Manufacturing / Production Job   »   Production Support Analyst
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Production Support Analyst

Persolkelly Singapore Pte. Ltd.

Persolkelly Singapore Pte. Ltd. company logo

About the Client

Our client is one of the reputed MNC firms in Singapore

Responsibilities

· Develop scripts to automate conversion of user access listing in PDF, EXCEL, CSV, TXT into the required standardised format.

· Developing custom BI reports

· Create and generate Linux scripts based on the client requirements

· Support day-to-day functional and business technology support including incident and problem management, root cause analysis.

· Expected to drive improvements through influence and strong relationships with managers in other teams.

· Collaborate well with stakeholders, application, business, infrastructure, security, and operations to continuously improve the stability of applications

· Correlate events across multiple systems to proactively surface and resolve deep, underlying issues

· Provide after office hours’ standby support and for emergency recoveries, including managing major incident of critical services.

· Work with level 1 and Level 2 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.

· Developing customer-facing support documentation, when appropriate, to summarize common support issues.

· Collaborating with wider Product Support, Sustaining and Engineering teams to identify root cause and solutions.

Skills/Requirement

Must have Skills:


· 5-9 years of relevant experience in JAVA(Core Java) and Python to develop complex solutions for automation.

· Knowledge in Identity Management domain (Oracle Identity Governance) is preferable.

· Strong working knowledge on Oracle Database, Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting

· Working knowledge of Java Scripts, WebLogic, JBOSS, API’s

· Excellent troubleshooting skills

· Networking infrastructure - Proxies, Load balancers, Firewalls, SSL

· Installing/tuning/code analysis of custom Java coding for schedulers, Java Tasks and adapters

· Working Knowledge on Directory - LDAP and AD Databases – SQL, Oracle and Reporting BI Publisher

· Excellent Communication - both verbal and written; support is conducted via web-based ticketing system and over web conferencing

· Demonstrable collaboration and teamwork skills

· Ability to be a good listener; identifying key information in order to reproduce a customer’s problem remotely

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Registration No. R1547247 (Jyothi Chandrakanth Kamath)

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By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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