Responsibilities:
- Engaging with customers to address inquiries, concerns, and requests promptly and accurately. Providing information and assistance on quotations and operational matters in a timely manner to uphold excellent customer service standards
- Handling inquiries, preparing quotations, and facilitating shipment activations, including cross-trade shipments
- Coordinating with customers for their incoming, outgoing, and cross-trade shipments, ensuring smooth logistics operations.
- Completing all required documentation accurately and on time, maintaining meticulous records to support efficient logistics operations.
- Handling customer issues promptly and effectively, taking appropriate actions to prevent recurrence. Escalating complex issues to relevant stakeholders as needed.
- Ensuring accurate data entry and reporting, maintaining up-to-date records to support decision-making and performance analysis.
Requirements:
- Minimum of 2 years of relevant experience in a similar role.
- Good working attitude with a positive customer-centric mindset.
- Ability to work under pressure in a fast-paced environment, with a willingness to adapt to changing priorities.
- Basic experience in sea/air shipment procedures is desirable.
- Strong interpersonal and communication skills, with the ability to work collaboratively in a team environment.
- Capable of working independently with minimal supervision, demonstrating initiative and accountability.
- Willingness to commit to overtime when required to meet business needs.
Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]
EA License No: 13C6305
Reg. No.: R2094940
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
