Executive Summary
Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.
We are looking to hire a Data Center (DC) Engineer to support Data Center operations for our client in Singapore which is a top global investment bank.
Responsibilities
- Provide hardware support for network, servers, storage, and client owned hardware under direction of client staff.
- Management of the media eradication and dispose process.
- Daily morning check and reporting of equipment hardware status (Visual check).
- Rack & install / removal of physical hardware.
- Installation or upgrade of hardware for servers, parts replacement under direction of client staff.
- Manage spare parts handling for all client installed hardware. Controlling dispatch of faulty parts to contractors and coordinating with contractors for RMA.
- Spare parts inventory management: Manage the inventory of spare parts and its status.
- Equipment management - Management of equipment location in the racks and managing rack layout under direction of client staff.
- Asset management - Labeling and recording of assets, publish changes move / remove / decommission, periodic asset checking.
- Vendor / supplier coordination: Log hardware cases with respective vendor / supplier, manage spare parts & logging the issues and site access management.
- Reporting management – issue daily report / handover document and monthly documents.
- Act as client Representative to escort Company’s vendor / supplier requiring access to the Data Center
- Basic defect testing and analysis of hardware issues including power cycle and simple parts replacement under direction of client staff.
- Access management – Data Center access log tracking / reporting
- Provide support services regionally that is managed by Data Center Management Team within client.
- On-call services – Engineers are expected to be reachable and responsive outside the Coverage Hours whenever there is an emergency incident.
- Upon client request, Engineers are required to provide the outside the normal shift hours.
