- IT Service Delivery
- Project Management
- Vendor Management
- Stakeholder Management
- SLA
- Able to standby after office hour & weekends
Job Scope:
- Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met
- Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders
- Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect
- Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates to stakeholders
- Manage of IT operational risk and issues, system performance and availability
- Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span
- Assist in managing operating expenses of IT resource and service-related expenses
- Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders
- Maintain the operation certification standards and involve all IT audits and assessments
- Assist in Business Continuity and IT Disaster Recovery activities and planning
- Involve project management (including new initiatives) to ensure all timeline is meet
- Any other ad-hoc duties as assigned
Requirements:
- Possess a Degree / Diploma in IT or equivalent
- Possess ITIL certification is advantageous
- Minimum 3 years’ experience in IT Service Delivery / IT Service Desk / IT Operations
- Possess Stakeholder Management & Vendor Management experience
- Possess Project Management & SLA experience
- Experienced in IT Infrastructure domain and strong understanding of system operations standards
- Resourceful, excellent analytical & problem-solving skills
- Good communication, interpersonal and presentation skills
- To standby after office hours and on weekends, in case of incident reporting
Other Information:
- Location: CBD
- Working Hours: 5 Days, Office Hour
To apply please click on the APPLY NOW button or email your resume to [email protected] with the following details inside your resume for faster processing:
• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date
We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.
Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076
