- Responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture.
- Lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers
Job Requirements
- Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
- Must have a proven track record in building a service culture
- Experience in developing, evaluating and conducting service training is essential
- Proficient in writing and editing
- Adept in conflict resolution, data analytics and presentation
- Excellent planning and organisation skills
- Independent, resourceful and able to handle multiple projects
- Excellent interpersonal skills, skilful in managing multiple stakeholders
For interested candidates, please send your most recent and updated resume to [email protected]
Subject heading: Patient Experience Manager
Andrea Eunice Tan Min Er
(R23112594)
Recruit Express Pte Ltd
EA License No. 99C4599
