ABOUT CINCH:
Cinch is an exciting fintech and e-commerce business based out of Singapore. Our mission is to create a more flexible, inclusive, and environmentally friendly purchasing model for consumer electronics across Asia Pacific. We have developed a subscription-based business model for businesses and consumers to flexibly and conveniently access their favourite tech products, disrupting a c. US$700bn industry! Our customers now have the ability to pay monthly, keep it as long as they want, and the ultimate flexibility to return, purchase or upgrade to the latest model.
We have recently raised a Seed round from highly reputable investors from around the globe. With these funds we're building a diverse team who are passionate about generating social impact, are motivated by the opportunity to deliver new experiences, change consumer behaviours and establish new industry norms, and who thrive in the uncertainty and speed of a start-up environment.
ABOUT THE ROLE:
We are an early stage startup dedicated to transforming the consumer tech rental industry. Our mission is to provide a convenient and affordable rental solution for a wide range of consumer tech products, enabling individuals and businesses to access the latest technology without the need for ownership. As a collections agent you will play a crucial role in managing and recovering overdue payments from customers, utilising a tactful yet assertive approach to ensure timely repayments. This role involves making outbound calls to customers with past-due accounts, updating payment trackers, and coordinating with external debt collection agencies to maximise recovery efforts.
Key Responsibilities:
- Customer Communication: Make outbound calls to customers with overdue payments, employing a respectful and understanding tone while emphasising the importance of timely repayment.
- Payment Tracking: Diligently update the internal tracker with payment statuses, ensuring all data is accurate and up-to-date for efficient monitoring and reporting.
- Agency Coordination: Serve as the primary liaison between the company and external debt collection agencies, ensuring smooth communication and follow-ups on collection activities.
- Debt Recovery Strategies: Assist in developing and implementing effective debt recovery strategies that align with company policies and regulatory guidelines.
- Customer Service: Handle customer inquiries and disputes related to payments and debts with exceptional service, aiming to resolve issues amicably while safeguarding the company's interests.
Skills and Qualifications:
- Fluency in Mandarin: Must be fluent in Mandarin, preferably with proficiency in the Singapore dialect, to effectively communicate with a diverse customer base.
- Strong Customer Service Skills: Exceptional customer service skills, with the ability to handle sensitive situations diplomatically and maintain positive customer relationships.
- MS Office Proficiency: Strong skills in Microsoft Office applications, including Excel, Word, and Outlook, for efficient data management and reporting.
- Excellent Communication: Outstanding verbal and written communication skills, with the ability to convey messages clearly and persuasively.
- Problem-Solving Abilities: Excellent problem-solving skills and the ability to think critically in high-pressure situations.
- Attention to Detail: High level of accuracy and attention to detail, especially in tracking payments and documenting customer interactions.
Experience:
Previous experience in a collections role or a customer service-oriented position is a hard requirement. Cinch specific training will be provided for the right candidate demonstrating strong potential and the required language skills.
This role requires a high level of discretion and confidentiality in handling sensitive financial information. The candidate must be comfortable working in a fast-paced environment and meeting tight deadlines.
