LUZERNE
With over 75 years of brand heritage in Singapore, Luzerne designs and produces bespoke quality tableware for some of the world’s most renowned restaurants, hotels and chefs. We are the pioneer in perfecting fine china without the use of animal bone ash. Our wholly-owned, fully-automated factory in Dehua is also the first in the world to be Halal-certified.Luzerne’s legacy began in Singapore but extends far beyond its shores even to Dehua where the charming county has been conferred several accolades such as The World Porcelain City and National Civilized City Award (NCCA). Its kilns are also ceremoniously inscribed on the UNESCO World Heritage List.Luzerne’s global presence in over 58 countries is supported by over 800 employees in 4 global offices in China (Shanghai, Xiamen, Dehua), and our headquarters in Singapore. The Luzerne experience can be enjoyed not only in Michelin-starred establishments but also in the skies with Singapore Airlines. It is the preferred brand with renowned hospitality chains.The brand recently inaugurated the launch of The Luzerne, Singapore, a milestone project that took more than 2 years in the making by surmounting challenges of the Covid-19 pandemic. This was preceded by the opening of The Luzerne, Dehua in 2019.Enthralled by what we have to offer? Come, join us in creating the Everyday Best experience and be part of this Singapore heritage!
KEY RESPONSIBILITIES
- Manage and optimize our ecommerce presence on various marketplaces, including Lazada, Shopee, Amazon & our Shopify website.
- Create and maintain product listings, ensuring that they are accurate, compelling, and optimized for search and conversion.
- Monitor and analyse sales data, identify trends, and make recommendations for improvement.
- Manage customer relationships, including responding to inquiries, resolving issues, and maintaining a high level of customer satisfaction.
- Collaborate with internal teams to ensure that inventory levels, pricing, and promotions are aligned with company goals.
- Stay up to date with industry trends and best practices in ecommerce marketplace management.
- Executing customer order fulfilment and perform daily operation duties in Shop.
- Facilitate in Shop operations - basic housekeeping, merchandising, stock ordering, at efficient performance level.
- Providing excellent service to walk-in customers.
- Assist in ad hoc duties as and when required.
SKILLS & ABILITIES
- Strong knowledge of ecommerce marketplace, especially Lazada and Shopee.
- Proficiency in ecommerce platforms and tools, such as Seller Central, Shopify, Canva, etc.
- Excellent customer service communication and interpersonal skills.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Result-driven mindset, with a focus on achieving sales growth and improving online brand image.
- Proven experience in ecommerce marketplace.
BENEFITS
Health Insurance
Mobile Allowance
Commission
