Key Responsibilities:
- Supervise and manage a team of operations staff to ensure the highest level of efficiency in the delivery of services and SOPs to customers in accordance with the catering agreement or contracts.
- Assist the Catering Operations Manager with the entire catering operations.
- Enforce compliance to the mandatory hygiene standards and requirements.
- Ensure that kitchen operations meet delivery timeline and inventory integrity.
- Create and enforce the best operational procedures.
- Scheduling of daily delivery and resolving daily delivery issues
- Work closely with Kitchen and Sales departments to address operational challenges, implement best practices, and maintain high standards of service.
- Optimise the entire operations workflow including warehousing and storage
- Implement and enforce clear operational hygiene standards and processes
- Oversee and monitor all operations and logistics for all catering events
- Manage manpower planning to suit different catering needs
- Complete customer deliveries and requests
- Act as backup for other customer service and drivers during their absence
- Coordinate vehicle repairs and routine maintenance with the workshop.
- Responsible for team performance and discipline
- Coordinate ad-hoc emergency response
- Incident reporting
- Any other ad-hoc tasks assigned from time to time.
Job Requirements:
- Min ‘ITE’ or ‘Diploma’ Qualifications with at least 2 years of relevant working experience
- Candidates with prior experience in catering operations preferred
- Excellent leadership and interpersonal skills, with the ability to motivate and supervise a team.
- Exceptional organizational and problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple priorities simultaneously.
- Calm and compose even under pressure - stable performance even when under heavy pressure or stress.
- Proficient in Microsoft Office (MS Excel/ MS Word)
- Must be able to lift heavy objects and able to work in a fast paced environment
- Possess class 3 driving license with clean records and good driving skills will be an advantage
- Rotation of weekends
