Position Summary / Project Description
A technical leader who provides consultative leadership to the Platform Support Team, assures platform alignment to business strategy, and technical governance decisions. Overall, the ServiceNow Platform Architect has strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced ServiceNow knowledge and skill.
Responsibilities
- Define, guide, and support the execution of technical governance processes
- Help develop standards and practices for maintaining the ServiceNow architecture model
- Support design and implementation of a platform operating model to achieve desired outcomes and foster end-user adoption
- Provide technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices
- Offers guidance on prototyping and accelerating time from design to deployment
- Advises on configuration and coding standards
- Supports remediation of configurations not aligned to ServiceNow best practices.
Requirements / Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Enterprise Security and Architecture
- Enterprise and/or IT Service Management
- ServiceNow Application Development
- Experience with database design schemas and data modeling
- Strong requirements-gathering experience
- Experience with middleware and discovery technologies
- Comprehension of and the ability to communicate and implement the ITIL CMDB Model
