InfoHost Pte Ltd is a company that aims to be a one-stop shop for information products and library technologies. Our ability to provide a full spectrum of related products and services with localized support, establishes us as a key information industry partner.
As part of our growing company, we are seeking for a dedicated, hardworking, and passionate about customer service to join us for the following job opening:
Responsibilities:
· Deliver virtual or onsite product training sessions to customers
· Consult with customers on best practices for their organization’s usage of the product
· Responsible for performing customer needs and solution finding sessions
· Identify needs for additional features and training that enhance customer success and retention
· Speak with power users in the organization and identify opportunities for expansion of account usage
· Provide customer feedback and/or requirements to the Sales team
· Stay up-to-date and be a subject matter expert on all new product features rollouts
· Attend all sessions organized for products purposes
· Participate in training/mentoring new team members
· Familiarity with SaaS product and ability to employ strategies in online environments
· Perform additional duties as assigned
Requirements:
· Minimum a Diploma Holder.
· Must be IT savvy and familiar with SaaS products.
· Good analytics and problem solving skills.
· Good interpersonal and communication skills.
· With a minimum of 4 years working experience in Customer Support role preferred.
· Must be able to converse and write well and clearly in English language. Able to speak in Mandarin will be an added advantage.
· Candidates who are able to start immediately will be given preference.
Interested candidates are encouraged to write in to [email protected] along with:
· A detailed resume
· Expected salary
· Recent photograph
· Contact number
· Notice/availability period
