Degree/Diploma in Engineering/Computer Science/ IT
• Minimum of 5 years’ experience in a technical service role
• Possess IT skills in MS Windows, desktop hardware and network environments
• Ability to lead, analyse, diagnose and resolve account service issues
• Strong organizational and interpersonal skills and customer oriented
• Effective verbal and written communication skills
• Experience working within an IT Outsourcing and/or organization
• Possession of industry certifications such as A+, N+ and/or MCSE/CCNA will be added advantage
