Responsibilities:
- Oversee the daily efficient operations for both front and back of house.
- Train and guide new staff in their job duites as well as the continous training of existing staff and work performance.
- Supervise employee activities to conform to established standards and policies.
- Plan and assign daily workloads to team members.
- Plan team members’ work schedules and compile timesheet
- Report on management regarding sales results and productivity
- Handle food and beverage preparation and ensure desired quality and standards are achieved
- Develop marketing strategies to improve sales and profitability
- Provide excellent service experience to all customers
- Handle all customer queries and feedback in a professional and timely manner
- Ensure that policies and standard operating procedures are strictly adhered to
- Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards
- Analyze and resolve problems in a timely and accurate manner
- Oversee purchasing to stay within budget
- Able to perform additional duties as requested by the Management as and when required
Job Requirements:
- Previous supervisory experience preferred in the hospitality or F&B industry.
- Strong multi-tasking skills
- Customer-centric
- Strong leadership skills, mature, outgoing & guest-oriented, good communication skills
- Strong sense of responsibility
- Able to work independently and withstand pressure
- Able to perform flexi timing, and work on weekends & public holidays.
