Company Description:
PylonAI is a dynamic data analytics startup based in Singapore, providing integrated data services and IoT solutions for the Built Environment sector. Our mission is to create a unified analytics platform that delivers insights, enhances productivity, and ensures efficiency throughout the building lifecycle. Building lasting relationships is at the core of our commitment, and our tailored solutions aim to surpass customer expectations.
If you are seeking a workplace that values your skills, fosters your growth, and embraces challenges, PylonAI offers an exciting opportunity. Join us and be part of a team driving innovation and making a significant impact in the Built Environment sector.
Job Description:
We are hiring for a versatile team member who will take on a multifaceted role. This dynamic position involves being at the forefront of ensuring positive customer experiences, acting as a liaison between the company and clients, managing end-to-end project implementation at client sites, and playing a crucial role in advocating for client needs within the organization. The ideal candidate should possess excellent communication skills, project experience, and a customer-focused mindset.
· Act as the primary point of contact to monitor and communicate project progress, identify and mitigate risks, and ensure adherence to timelines.
· Collaborate with clients and internal stakeholders to formulate detailed project plans outlining tasks, timelines, and resource requirements.
· Manage the onboarding process for new clients, ensuring a smooth transition to our platform while updating user manuals and tailoring training to meet specific client needs.
· Support end-to-end implementation of our solutions at client sites.
· Proactively address potential issues, providing continuous assistance to clients throughout the rollout phase and subsequent operational period.
· Cultivate and maintain strong relationships with key client stakeholders, ensuring the achievement of desired outcomes with our product and service.
· Effectively communicate with clients to understand their evolving needs and challenges.
· Represent the voice of the customer within the company, conveying feedback to the product development team and advocating for new features or improvements based on client needs.
· Monitor client usage and engagement, identifying opportunities for upselling or cross-selling additional services.
· Develop strategies to enhance customer retention and reduce churn.
· Conduct reviews to gather feedback from clients and internal teams, identifying opportunities for process improvements and lessons learned.
· Facilitate training sessions for clients, ensuring a comprehensive understanding of our products and optimizing their utilization.
Requirements
· Dynamic and customer-centric individual
· Proven experience in a customer-facing role, as a Customer Success Manager, Account Manager, System Implementation or Project Manager
· Excellent communication and interpersonal skills.
· Detail oriented with strong problem-solving and analytical abilities.
· Familiarity with construction sector is a plus.
· Ability to work collaboratively in a fast-paced startup environment.
· Adept at project management and can collaborate effectively with cross-functional teams.
