General Description (Job Scope)
- Manage the team to provide quality support services to customers and ensure that issues and enhancements are addressed promptly and effectively.
- Act as coach and mentor to team members, define standards, monitor performance and provide leadership.
- Translate management strategic initiatives into objectives for team members.
- Establish working relationship with assigned customer accounts and understand thoroughly the customer’s issues and needs.
- Communicate requirements to development or support team to ensure timely address of customer needs.
- Monitor customer issues through working with the rest of IT, and communicating the resolution plan to customers.
- Solicit customer feedback and communicate any complaints to the IT management so that they can be addressed.
- Manage projects as assigned from time to time.
- To plan and execute continuous improvement for applications reliability, performance and enhancements.
Specific Accountabilities
- 1st level approval of staff leave application under his/her leadership
- Verify staff claims such as Transportation and Hand-Phone claim under his/her leadership
- Recruitment of staff.
Skills required
- Excellent working knowledge of Applications and account management skills.
- Business Operation knowledge is required.
- Working knowledge of robotics preferred.
- Power builder Programming, Exceed WMS and/or FAMS
- Able to communicate ideas effectively.
- Good customer relationships.
- Able to work under pressure, and must be results -oriented.
- Analytical and meticulous in his work.
- Able to multi-task.
This position will be based in Red Lion 2 (Tampines).
