Role
The Document Imaging Specialist (Team Leader) is a member of a team responsible for service delivery through efficient scanning operations at an Iron Mountain customer site. It is paramount for the Document Imaging Specialist to be able to provide a balance between efficiency and cost consciousness while delighting the customer by exceeding expectations.
Responsibilities
- Oversee for all workplace activities within the team, assign tasks to team members, and be responsible for the success of team initiatives.
- Coaching to improve team member skill sets and identifying areas for improvement.
- Respond to customer enquiry and problem solving.
- Consolidate daily/ weekly and monthly report.
- Conduct staffs training
- Deliver a great service and build strong trusted relationships with client
- Deliver a range of Document Imaging services and support to the client with minimal or no supervision
- Receive, sort, batch and prepare hard copy documents for scanning
- Remove all bindings correctly, without degrading the hard copy document.
- Repair and prepare hard copy documents for auto-feed scanning as required.
- Operate and maintain high-speed production scanners equipment to scan hardcopy documents to digital form
- Ensure that all required physical pages are scanned and all scanned images are clear, complete and orientated correctly
- Capture data from scanned images accurately and completely within keystrokes performance measurements
- Perform quality checks on scanning, data entry and final digital output; rework as required.
- Restore hard copy documents to original form as required for packing into archive boxes
- Ensure daily record keeping functions are completed and reporting information is maintained
- Collaborate with the team to problem solve to ensure efficient service delivery that meets SLA
- Identify and implement opportunities for process improvement
- All other duties as assigned by management
Job Requirements:
- Minimum of 2-year experience in document processing in a regulated industry (applicants without experience will be considered for entry-level position)
- Minimum “O” Level Certification
- Previous scanning and indexing experience will be added advantage
- Excellent customer service mind-set and good communication skills
- Proven record working in a fast-paced and time sensitive environment with little to no errors
- Absolute team player, and look to enjoy working with a close-knit team
- Attention to detail, responsible and organized
- Basic computer literacy skills in MS Excel and Word
- Willing to be deployed across different sites on short notice
- Willing to OT as per required
- Acceptable to do cross-functional learning/job rotation as per Management’s request
