As a Reservations Officer, your role encompasses all areas of room reservations (but not limited to):
- Handles reservations-related enquiries, tasks and reports
- Accurately and efficiently process room reservations made from various channels
- Maximize room revenue through upselling
- Create colourful guest experience by ensuring their requests are communicated timely to relevant departments for necessary actions
- Provide support when necessary to the Sales & Marketing team
Working Hours: Day shifts; this role requires you to work on alternate Saturday and/or Public Holidays (off in lieu will be granted)
Write to us if you can check the following listed:
- Excellent communication skills
- Eye for detail
- Service oriented
- Able to work independently under tight timelines
- Prior experience in hotel/ travel industry with knowledge in Opera system will be advantageous
