Job Description:
- Manage large amounts of incoming phone calls
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
- Issue accurate invoicing and job production order.
- Building sustainable customer relations to deliver optimal sales and aftersales support to our clients. Customer interaction includes online platforms messengers and live chats.
- Managing delivery routes of drivers according to incoming orders
- Ability to effectively work with a team.
- Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time.
- Staying up to date with multiple product knowledge and understanding customer needs across different services and assisting them.
- Possess a fair knowledge on how to use the computer system and its basic application.
- Daily Ad-hoc tasks assigned
