Position Summary
The Servicenow lead focuses on short-term operational and/or tactical responsibilities by providing management to a group of professionals. This person oversees the strategy implementation and operations for design, development, testing, debugging and implementing of Servicenow modules in support of end users' needs on platforms. This person mentors, coaches, coordinates as well as provides technical leadership to the junior staff also focuses on policy and strategy implementation and control.
The lead applies critical and analytical thinking toward developing optimal application solutions. The ideal candidate will possess a strong background in Servicenow or related Service Management experience, architectural design and a deep understanding of modern technologies.
Roles and Responsibilities
- Lead the design, development, and implementation of ServiceNow solutions to meet business requirements.
- Manage and oversee ServiceNow platform configuration, customization, and integration with other systems.
- Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.
- Provide technical leadership and mentorship to the ServiceNow development team.
- Ensure the stability, performance, and security of the ServiceNow platform.
- Stay updated with ServiceNow releases and new functionalities, incorporating them into the existing environment where applicable.
- Develop and maintain technical documentation, including system architecture, design, and procedures.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven hands-on experience with ServiceNow platform implementation and administration.
- Strong programming skills, particularly in Java, JavaScript, or similar languages.
- Good knowledge of ITIL, Risk and Compliance, Project Mangement related processes.
- Extensive knowledge of Servicenow modules such as IT Service Management (ITSM: Incident, Change, Problem, CMDB, etc.), Strategic Portfolio Management, Integrated Risk Management, Workplace management, Now mobile, etc.
- Proficient in ServiceNow development, including UI Policies, Business Rules, and Client Scripts.
- Demonstrated leadership and managerial experience with a minimum of 5 years in a supervisory capacity.
- Excellent communication skills with the ability to interact effectively with stakeholders at all levels.
- ServiceNow certifications (ServiceNow Certified System Administrator, Certified Implementation Specialist, etc.) are a plus.
