United Overseas Insurance (UOI) is a member of the UOB Group.
Established in 1971, UOI is the only locally listed General Insurance company in Singapore.
The Company’s principal activities are the underwriting of general insurance business and reinsurance. General insurance covers a broad spectrum of insurance classes, e.g. fire, marine, motor, engineering, general accident and liability business.
UOI is a reliable and stable mid-tier insurer, focusing on achieving quality underwriting results. We are customer-centric and take on measured risks to underwrite on portfolio basis. We focus on customer-retention leveraging on the bank and UOI’s products and benefits. We are prudent in our approach; hence, we are known for achieving high underwriting margins. Our profitablilty over the years reflects our financial strength.
As a growth-oriented company, we continue to innovate and expand in Singapore and in the region.
Responsibilities
- Conduct outbound calls to potential customers, promoting and selling a range of general insurance products
- Initiate outbound calls and send emails to existing policy holders prior to their renewal dates, according to the service level agreement and renewal process
- Build and maintain strong customer relationships to facilitate both new business acquisition and renewals
- Perform customer retention
- Achieve persistency and retention targets as set by the company
- Provide excellent customer service by addressing customer enquiries and resolving issues
- Handle incoming calls, emails, and messages from customers promptly
- Keep abreast of industry trends, product knowledge, and competitor offerings to provide informed recommendations to customers
- Manage and update customer information in the CRM system with accuracy
- Collaborate with the marketing team to develop strategies for lead generation and customer engagement
- Process policies and provide the necessary documentation to customers
- Maintain accurate and detailed records of customer interactions, feedback, and resolutions
- Generate reports as and when required
Requirements
- Minimally Diploma in any discipline
- Possession of General Insurance Certification &/or Certification on Health Insurance will be an added advantage
- At least 2 years of relevant working experience in motor outbound sales, preferably in the insurance sector
- Knowledge of general insurance products, including motor, travel, home, personal accident, and health insurance
- Strong communication and interpersonal skills
- Proven track record of meeting sales quotas
- Excellent negotiation skills
- Pro-active and sales-driven
