Head, Corporate Applications Support
- Permanent role
Our Client
- A multinational insurance company
The Opportunity
The Head for Corporate Applications Support will lead a team in managing and supporting all enterprise applications. The ideal candidate will be responsible for ensuring seamless, efficient, and effective Level 1, Level 2, and Level 3 support. This role demands a balance of technical expertise, leadership skills, and a strong understanding of business processes.
Key Responsibilities
Leadership and Team Management:
- Lead and develop a high-performing support team for corporate applications.
- Foster a culture of continuous improvement, efficiency, and customer service.
- Collaborate with IT and business leaders to align support services with business goals.
Application Support:
- Oversee the support of all enterprise applications across the organization.
- Ensure effective handling of L1/L2/L3 support queries and issues.
- Implement best practices for incident management, problem resolution, and service requests.
Stakeholder Engagement:
- Work closely with business units to understand their needs and ensure the support team meets their requirements.
- Communicate effectively with stakeholders about application performance, issues, and resolutions.
Process Improvement & Strategy:
- Develop and maintain policies and procedures for application support.
- Drive the adoption of new technologies and processes to enhance application support capabilities.
- Monitor application support metrics and implement strategies for improvement.
Budget and Resource Management:
- Manage budget for the corporate applications support team.
- Oversee the allocation of resources, including staffing, tools, and technology.
Your Background
- Highly technical and analytical, possessing 10 or more years of progressive technology implementation and operational experience.
- Self-motivated individual that possesses excellent time management and organizational skills.
- Strong cross-functional collaboration skills, relationship building skills, and ability to achieve results without direct reporting relationships.
- Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level.
Qualifications
- Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
- Minimum of 10 years of experience in IT application support or related field, with at least 5 years in a managerial role.
- Proven experience in supporting enterprise applications and leading support teams.
- Strong knowledge of ITIL framework and experience in managing service delivery.
- Strong knowledge of Cloud and On-premise, including app migration to Cloud/ GCP.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work collaboratively with IT and business stakeholders.
- Insurance or Financial Services industry background would be an advantage.
Interested parties please click "Apply Now" or send your CV directly to Maricris Fermin (EA Reg no: R1110126) at [email protected].
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
