Job Scope:
Customer Support:
- Respond to client queries and issues related to Anaplan functionality promptly.
- Provide clear and concise instructions to users, ensuring efficient problem resolution.
- Collaborate with cross-functional teams to address complex technical challenges.
Technical Troubleshooting:
- Diagnose and resolve technical issues within the Anaplan platform.
- Conduct in-depth analysis of reported problems and implement effective solutions.
- Work closely with the development team to escalate and resolve advanced technical issues.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in technical support roles, with a focus on Anaplan or similar planning and modeling platforms.
- Strong problem-solving skills and the ability to communicate complex technical concepts to diverse audiences.
- Familiarity with cloud-based technologies and understanding of database management systems.
- Excellent interpersonal and communication skills for effective collaboration with internal teams and external clients.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd | RCB No. 200007268E | EA License No. 01C4394 | Reg. R21100696 | Agnes Goh Li Er
