Customer Service Advisor (Senoko)
Job Duties / Responsibilities
- Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times
- Identifying and responding to customers’ needs by providing accurate information and advice
- Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
- Coordination with internal and external stakeholders like customers, contactors, workshop & etc
- Prepare quotation and raise Work Orders accordingly
- Raise job orders to workshops & contractors
- Liaise with controllers & contractors on service/repair quality and price of work
- Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
- Update the service/repair schedule and vehicle collection with customers
- To perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines
- Escalate more pressing issues to supervisors
- Performs ad hoc duties as assigned by supervisors
Qualification, Required Experience, Competencies and Skills
- Able to work under pressure, multi-task, prioritize and manage time effectively
- Meticulous and has a good work ethic
- Relevant customer service / administrative / support function experience
- MS Office Skills
- Familiar with CRM system advantageous
- Attentive, adaptable and responsible with good communication skills
