Job Description:
We are looking for a dedicated and customer-oriented Over-the-Counter Customer Service Officer to join our team. This role involves direct interaction with customers to process remittance transactions, provide information on our services, and ensure a smooth, secure, and satisfactory transaction experience.
Key Responsibilities:
- Process customer transactions for sending and receiving money promptly and accurately.
- Verify customer identification, conduct necessary checks, and comply with all regulatory and company policies.
- Provide clear, accurate information about our services, including fees, transaction times, and requirements.
- Handle customer inquiries and resolve issues efficiently to ensure customer satisfaction.
- Maintain accurate records of all transactions and customer interactions in accordance with company policy and legal requirements.
- Collaborate with the team to meet daily transaction targets and provide support as needed.
- Stay informed about changes in remittance regulations, currency rates, and company services.
Qualifications:
- High school diploma or equivalent; further education or certification in finance or related field is a plus.
- Proven experience in customer service, preferably in the financial services or remittance industry.
- Strong numerical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple transactions simultaneously.
- Proficiency in using financial software and MS Office.
Skills and Traits:
- Commitment to providing exceptional customer service.
- Integrity and professionalism in handling sensitive financial transactions.
- Flexibility to work in shifts and adapt to changing business needs.
- Bilingual or multilingual abilities are highly desirable to cater to a diverse customer base.
- A keen eye for detail and a proactive approach to problem-solving.
- Myanmar Language Speaking is a plus.
