YOUR ROLE
- At CEVA Lead Logistics (CLL), we provide customers with outstanding Visibility and Control across their entire Supply Chain. Our operations teams located across the globe in our 6 Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost.
- Perform in-depth and complex analysis as it relates to software, processes or design for project planning requirements analysis, software testing, or end-user training activities for business applications to provide functional and/or business process leadership to the IT organization.
WHAT ARE YOU GOING TO DO?
Provide first level IT Support to internal and external stakeholders:
- Serve as the primary, on-site IT point of contact with groups, such as internal/external customer, sales, business process excellence, and other teams as appropriate.
- Maintain training materials, work instructions and conduct training with appropriate team(s), as required.
- Setup and maintenance of master data in CLL operational systems, such as user data, locations (origin / destination), routes / paths and other logistics master data
- Support master data gathering for new customer implementations and/or scope extensions
- Identify, log, and escalate as appropriate IT problems in the CEVA Help Desk system for tracking and analytical purposes.
- Maintain prioritized IT task list and coordinate with CEVA Corporate office to ensure task resolution occurs.
- Perform other duties, which may include operational assignments, as required.
WHAT ARE WE LOOKING FOR?
Essential Skillsets:
- Bachelors degree or comparable work experience in supply chain / logistics or in an IT support function.
- Minimum 1 - 2 years experience in IT user support and / or application setup and maintenance (configuration, master data maintenance etc.), ideally in a supply chain or logistics environment.
- Technical and business analytical skills.
- Advanced knowledge on MS Office suite (Excel, Word, PowerPoint).
- First experience with operational processes in transportation or supply chain / logistics / warehousing processes.
- Ability to successfully multi-task and establish appropriate priorities with excellent follow-up skills.
- Self-motivated personality, showing a positive & professional attitude in stressful environments.
- Interface effectively with customers or other stakeholders; effectively contribute as a team player.
- Possess excellent verbal and written communication skills.
- Fluency in English (both written and spoken) mandatory.
- Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends), e.g. in case of system releases, product launches or project go-lives.
Desirable Skillsets:
- Experience with process documentation and preparing / providing trainings to larger groups.
- Knowledge of SQL.
- Experience in customer facing projects in a supporting role.
- Experience in data analysis.
- Experience in ERP systems include but are not limited to SAP, Blue Yonder, Infornexus etc.
