Technical Skillset Required
- Minimally 2-3 years of managed experience working in a DC.
- Minimally must have either one of below OS competency
- L2 level admin experience need with Redhat Linux or MS Windows
- To provide Maintenance and Operation Support for Data Center Common Infrastructure
- Assess & implement SR/CR within the stipulated SLA
- Provide supporting documentation, reports, and other information to management
- Support and verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.
- Shall ensure that the System Software, inclusive of operating system, its associated system software and all attached components are operational at all times
- Assist in problem/incident resolution and determination
- Shall work with equipment vendors, service providers, system integrators and any necessary parties to analyses, troubleshoot and resolve all system-related problems so as to restore the system to operational ready state
- Shall promptly notify the Customer of any new vulnerability released by equipment /software vendors or any security advisory that affects the Customer system
- Shall obtain the updates and patches for all vulnerabilities from the equipment /software vendors and ensure that these updates/patches are tested and implement them on the affected system upon the Customer’s approval and time stipulated by the Customer
- 24x7 Standby Support required
- Expected to work during off-peak hours on scheduled system activities
