Position Objective
The Centre Manager, Outpatient Services is responsible for providing leadership and guidance to the clinical team, including Clinic Assistants and Nurses, and ensuring smooth clinical operations and patient care.
Job Responsibilities
- Responsible in overseeing the daily operations of nursing services and patient care
- Direct, supervise and evaluate the quality and appropriateness of all nursing and patient-care-related activities.
- Review, implement and evaluate procedures and policies according to established standards of nursing practices.
- Provide clinical supervision to the nurses and clinic assistants.
- Monitor and ensure cost-effectiveness in the usage and maintenance of clinical resources.
- Collaborate with the specialists and doctors to implement best practices and efficient processes, and with Management in the development of long-term business plans for the clinics.
- Ensure nursing services meet and adhere to licensing and regulatory requirements.
- Conduct staff performance appraisals and provide support and guidance to enhance the staff’s professional development based on individual training needs.
- Resolve public relations issues and provide service recovery when required.
- Liaise with the company’s stakeholders and corporate partners to ensure smooth clinical experiences for our patients.
- Collaborate with other departments to put in place best practices and ensure efficient processes for the clinics.
- Assist with all audits to be conducted on nursing practices and the clinics.
- Maintain a professional relationship with third parties, such as overseas agents and timely respond to their enquiries according to MOH regulations and company policies.
- Undertake such other duties as may be assigned.
Job Requirements
- Valid Singapore Nursing Board (SNB) Registered Nurse practising license
- Minimum of 5 years of nursing experience within clinical environments, coupled with supervisory expertise.
- Experience in performing e-filling for Medisave and Insurance claims
- Degree/Diploma in Nursing or equivalent (recognised by Singapore Nursing Board)
- Prior O&G and IVF experience will be advantageous
- Enjoy interaction with people
Job Competencies
- Problem-Solving Skills
- Time Management Skills
- Effective Communication
- Leadership Skills
If this opportunity resonates with you, we warmly invite you to take the next step by submitting your application through MyCareersFuture portal. Alternatively, you may submit your application via Google Forms (http://tinyurl.com/shg-application-form).
(Only shortlisted candidates will be notified.)
