Responsibilities
• Provide L2 operation support including investigation of the issues reported and ensuring the issues are fixed as per user requirement
• Monitor application health and generate service and maintenance reports
• Assist and involve in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
• Assist and involve in change management process including Change Approval, Implementation, Testing, Deployment and verification
• Assist and involve in server maintenance, system accesses, systems monitoring, backups, patching and daily health check
• Maintain and implement tools to enhance software development and operations workflow
• Maintain, implement and troubleshoot software features in products
• Analyse data and test the integrity of systems to ensure production applications and services are operating optimally
Requirement
• Degree in Computer Science, Information Technology or equivalent experience
• Experience in programming language, such as Javascript and Python
• Experience in Linux and Windows systems, and protocols TCP, DNS, TLS/SSL, HTTP
• Experience in software version control using Git
• Good problem solving and analytical skills to resolve technical problems
• Experience in application monitoring, maintenance and troubleshooting is a plus
• Experience in web application development is a plus
