Customer Service Executive (Salaries Centre)
M-F: 8am - 5.30pm
Depot Road
$2.6k
2 years contract
Duties:
- Analyse, update data, verify and process pay transactions to ensure payment accuracy and timeliness.
- Analyse doubtful pay transactions, diagnose problems and determine follow-up actions to resolve/pre-empt potential problems.
- Highlight/recommend improvements and solutions to enhance operational efficiency and effectiveness.
- Handle customers’ queries, disputes, appeals, feedback promptly in a professional manner to achieve positive customer experience.
- Handle customers’ queries (via telephone / email) escalated from Call Centre
- Handle queries from walk-in customers
- Handle first level troubleshooting with regard to the Internet e-services
- Escalating complex queries for superior’s intervention
- Engaging customer in change management campaigns
- Suggest improvements arising from feedbacks or interaction with the customers
- Submit daily report in a timely manner
EXPERIENCE
- At least 1 year of working experience.
- Relevant experience in payroll processing and/or customer service is an advantage.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E
• EA License No. 01C4394
• Reg No: R23117785 (Lok Ding Hann)
